Effective Date: 3 May, 2025

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit or shop on our website.

When you visit our site, we automatically log your IP address as well as session details like page response times and navigation paths. If you place an order, we collect any information you enter at checkout (for example: name, billing and shipping addresses, payment details, email, and phone number), together with any feedback, reviews, or profile data you provide.

We use this information to fulfill and manage your orders (processing payments, arranging shipment, and sending confirmations), to communicate with you about your purchases or promotions, and to detect or prevent fraudulent activity. We may also analyze aggregate site-usage data to improve our design, optimize performance, and measure the effectiveness of our marketing.

Our site is hosted on secure servers with robust firewall protection. We share only the information necessary with trusted third-party providers—such as PCI-DSS-compliant payment processors, email delivery services, and analytics platforms—to operate the site.

We use cookies, log files, web beacons and similar tools only to support checkout functionality (e.g. keeping your cart intact) and basic performance monitoring. You can learn how to disable cookies at http://www.allaboutcookies.org, and opt out of any personalized ads via the networks listed on our site.

Order records are retained until you request their deletion, and device/session logs are kept only as long as needed for security or legal purposes. We do not respond to “Do Not Track” signals from browsers.

We may update this Privacy Policy from time to time; any changes will take effect immediately upon posting on the site. For questions about this policy or to request deletion of your data, please contact us at contact@ceramicsbydanielchau.com.